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It's been just over a year since ChatGPT hit the scene – a short time in the world of business and tech. McKinsey, a bunch of smart analysts, recently dug into how it's affecting companies. They surveyed businesses in the United States to see how things are going. Let's break down what they found!
About one-third of companies are already using generative AI, like chatbots, to solve work problems. Interestingly, even though nearly 80% of people have used ChatGPT for personal stuff, only around 22% use it at work.
Out of the companies using AI in some way, 40% are planning to put more money into new tools. The ones leading the charge are in IT, media, and telecom. Energy and pharmaceuticals, on the other hand, are a bit slow to join the party.
The hotspots for generative AI are sales and marketing (14%), development (13%), and customer support (10%). Businesses love using it to draft marketing texts, analyze customer trends, and have chatbots help out in customer support.
Now, let's talk worries. The top concern (56%) is the accuracy of data reported by the model. Companies are also sweating about securing the data users share with ChatGPT and making sure chatbots follow intellectual property rights (46%). Then there's the challenge of making sure AI plays nice with existing rules (compliance).
For doctors, AI in medicine is a bit of a mixed bag. Two-thirds of them are uneasy about AI affecting diagnosis and treatment decisions. A quarter don't like the idea of AI talking to patients, worrying about how it handles sensitive info. A whopping 88% fear patients might get the wrong advice from tools like ChatGPT.
A big moment recently was the drama at OpenAI, where the boss got fired and then rehired. It got everyone thinking about AI safety and the responsibility of developers. Some experts say it's time for regulators to step in and make sure the market plays fair.
So, businesses are excited about ChatGPT, testing it out and ready to spend more on it. But it's like a ripple in the big sea of computer systems. While it's great for things like better predictions and helping you decide what to buy next, there's still a lot more AI can do if companies embrace its full power. The McKinsey report suggests we're just seeing the beginning of AI's potential impact on business.
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Serhii Floreskul
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Violetta Loseva
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